Wright D. Sublette
Objective: Looking for new challenges providing
ISP technical support, and opportunities to extend my expertise in web design
and the Internet.
Skills:
·
Comfortable
working with individuals and large groups of people, outstanding human and
personal relation skills;
·
Technical
support (installation, configuration and trouble shooting) for Macintosh OS
7.x/8x/9/10, Windows 95/98/ME/NT/2000
·
Internet
applications – IE, OE, Netscape, Eudora, WS/FTP, Netfinder, Fetch, and Telnet.
·
Internet
protocols – HTTP, PPP, TCP/IP, POP, SMTP, FTP.
·
Applications
– Microsoft Office, Adobe Photoshop 3.x to 5.x, Norton Utilities/AntiVirus,
Apple works
Experience:
00-8/current Earthlink
http://www.earthlink.net
Executed first and secondary level
telephone technical for all versions of Macintosh, Windows 95/89/ME/NT/2000 for
Broadband, DSL and Cable connections, dialup, emerging wireless, technologies
such as DirecPC, and RIM Blackberry devises. Provides senior Macintosh
escalations support for Earthlink technical support staff.
97-7/00 Gulfnet Technologies Inc
http://www.gnt.net
Provides first level telephone and in-home
technical support for ISP clients, Macintosh and Windows 95/98. Provides
Internet application and protocol configuration and trouble shooting.
Consistently worked under on-call basis.
Trained both employs and costumers in the use of Mac OS system.
95-Present Computer Consultant
Computer management support for Macintosh
and Windows: system installation, set-up, and configuration of hardware and
software, user training, problem trouble shooting. Support and training for
HTML web authoring and publishing (personal site at
www.wrightsublette.com).
11/95-12/98 Photo Finish Inc. 413
Mary Esther Cutoff
Created Digital image processing on a
Macintosh using Adobe Photoshop.
Developed film and slides providing
C41/E6 processing, customer services
1/87-1/91 United States Navy
Attained Grade of Gunners Mate Second
Class Petty Officer (E5) on board USS Austin
Service Recognitions: Multiple letters of
commendation; Good Conduct Award; Meritorious Unit Commendation; Honorable
Discharge.
Education:
98 Associate of Arts Degree
Okaloosa-Walton Community College,
Member of OWCC Community Chorus, Participated in all aspects of OWCC Musical
Theater. Worked in graphic
services department – experience with digital image processing, print and
web publication. Campus courier to all departments.
86 Choctawhatchee High School Fort
Walton Beach Fl.
Choctawhatchee Style Marchers Band, Thespian Honors Club
Hobbies:
Eagle Scout, Life member: Boys Scout of America; Martial artist,
orange belt in Tae Kwon Do, Musical Theater
References
available on request